Lena Citrine Necklace

At WOMUSE, your satisfaction and confidence in our jewelry are paramount. We are proud to offer a comprehensive 2-year warranty from the date of purchase, underscoring our commitment to quality and craftsmanship. Our warranty coverage ensures that we stand by our products, ready to address any issues related to the materials or craftsmanship of your jewelry.

We collaborate with leading manufacturers to deliver handcrafted, ethically sourced pieces designed for durability. The 2-year warranty reflects our confidence in the enduring quality of our creations. Please note, the warranty does not cover loss, everyday wear and tear (such as scratches, bent rings, or broken chains), misuse or improper storage, or alterations made by third parties not affiliated with WOMUSE.

For any warranty claims, please fill out our warranty request form available below. Our dedicated team will respond within 1-2 business days to provide further instructions:

• Warranty Request Form (English): [Here]

Important Considerations:

1. Items acquired through third-party vendors (excluding WOMUSE.com, WOMUSE stores, or pop-ups) are not eligible for our warranty. Please contact the original vendor for support.
2. We advise against having your WOMUSE jewelry serviced by external jewelers. Doing so voids the possibility of a refund or replacement, should an issue arise from such services. This includes resizing and all repair types.
3. To aid in our continuous improvement and maintain our quality standards, we may require the return of defective pieces for inspection and quality analysis.
4. Promotional items may not be covered under our standard warranty policy.

At WOMUSE, we are dedicated to providing an exceptional experience and ensuring the lasting beauty of your jewelry.

Have an account?

Great! Login and head over to your Womuse account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.

Don't have an account?

No worries! You can still create an account now using the same email address used to place the order and it will appear under "My Orders". Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours (48 hours) and if the order was packed on the weekend, it will be updated next available business day!

What does the status mean?

Processing

Your order has been handed over to our team to fulfil. If all items in your order are in-stock, typical processing time is 3-4 business days!

Shipped

Yay! Your order has been packed and is on the way to you. Kindly note that the tracking may take some time to be scanned into the courier's system to reflect any activity or movement.

Partial

Oh, looks like your order has a backorder or made-to-order piece! To ensure you can get started on enjoying your Womuse piece as early as possible, we've shipped the available pieces first (applies for US/Canada only)

As our team works hard to get your order dispatched as quickly as possible, we cannot guarantee we will be able to cancel or update your order upon request. Please reach out to our Customer Experience Team and we will do our best to support you.

For monogrammed and engraved pieces, once the order is placed, we are not able to cancel or update the order.

We offer 30-day exchanges for all customers. Please have your order confirmation email, order card, or gift receipt ready. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy.