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WOMUSE 2-Year Manufacturing Warranty

Our 2-Year Warranty Promise

Every WOMUSE piece is crafted with care and attention to detail. To give you confidence in your purchase, we offer a 2-year manufacturing warranty, starting from the date your order is delivered.

This warranty covers manufacturing faults only, meaning issues related to how the item was made, not how it has been worn.

What is covered
  • Loose or fallen stones due to faulty setting
  • Faulty clasps or chain joints
  • Structural defects caused by manufacturing
  • Plating defects that occur under normal use within the warranty period
What is not covered
  • Normal wear and tear (scratches, surface marks, natural fading)
  • Accidental damage, impact, or bending
  • Incorrect sizing selected at checkout
  • Damage caused by chemicals (perfume, cleaning products, chlorine, alcohol)
  • Loss or theft
  • Repairs, resizing, or alterations carried out by third-party jewellers
Care & Warranty

Our manufacturing warranty applies to items that have been worn and cared for in line with our Jewellery Care Guide. Damage resulting from chemical exposure, moisture, impact, or improper storage is not considered a manufacturing defect.

View our full Jewellery Care Guide here.

About plating

Plating is a surface finish and will naturally wear over time depending on use and care.

Our warranty covers plating defects, not expected wear.

In some cases, we may offer a paid or complimentary plating refresh as part of our care services. This is assessed individually and is not guaranteed.

How to make a warranty claim
  1. Email support@womuse.com with your order number

  2. Include clear photos and a brief description of the issue

  3. Our team will assess your request within 1–2 business days

If approved, we will repair or replace the item. If a replacement is unavailable, store credit may be offered.

WOMUSE may request the item to be returned for inspection before final approval.

Jewelry Care Guide

Every piece of WOMUSE Jewelry is crafted from the finest materials, designed not just to complement your everyday style but to become a lasting part of your wardrobe. However, like all precious things, your jewelry demands care to maintain its beauty over the years.

The longevity of WOMUSE Jewelry lies in your hands. With proper care and protection, these sustainable pieces can retain their pristine condition day after day, year after year. To ensure your jewelry remains as captivating as the day you first wore it, remember these simple care guidelines:

Sterling Silver Care

You deserve jewelry that sparkles with enduring brilliance. As exquisite as sterling silver is, it requires your attentive care to maintain its luminosity. To preserve the delicate beauty of your pieces:

  • Always remove your jewelry when washing hands or applying beauty products such as perfumes, soaps, lotions, and makeup.
  • Avoid wearing your jewelry during physical activities in the gym, or exposure to water in pools and showers. Always strive to keep your pieces dry.
  • Clean your jewelry without harsh chemicals or abrasive materials. Instead, gently polish with a soft jeweler’s cloth to enhance its shine. Be gentle and do not apply excessive pressure.
  • Remember, natural stones embedded in your jewelry are delicate. Handle them with care, avoiding extreme temperatures which may cause damage.
  • Store each piece of jewelry separately to prevent tangling. For sterling silver items, seal them in a plastic bag to exclude air and prevent tarnishing.

By following these simple guidelines, you can ensure that your fine jewelry remains as captivating as the day it was crafted.

Gold Vermeil Care

Crafted to last, your gold vermeil jewelry features a luxurious 3-micron thick layer of 10k-24k gold over sterling silver, far surpassing the quality of standard gold-plated items. To ensure its enduring luster, proper care is essential.

Preserving Your Jewelry's Shine:

  • Storage: Always store your gold vermeil pieces in a cotton bag, avoiding materials like wool or rubber that could accelerate tarnishing.
  • Moisture and Chemical Exposure: Keep your jewelry dry and away from substances that can tarnish gold, such as sweat, bleach, and chlorine. Remove your jewelry when showering, exercising, or swimming.
  • Cosmetics: Apply perfumes, lotions, and makeup before putting on your jewelry to minimize contact.
  • Cleaning: Gently polish your jewelry with a specialized jewelry cloth after each use. Avoid abrasive materials like tissue or paper towels and harsh chemicals, as these can scratch the gold surface.

By adhering to these care guidelines, your gold vermeil jewelry will maintain its brilliance and continue to be a highlight of your collection for years to come.

Natural Stone Care

Experience the Enduring Elegance of Natural Gemstones

Selected for their inherent beauty and natural charm, our gemstones enhance your style with an earthy, elegant touch. We commit to using only mineral-based gemstones, ethically sourced for their durability and visual appeal. Sourced from across the globe, our gemstones are guaranteed to be authentic and pristine.

Preserving Your Gemstones:

  • Storage: Gemstones are precious and require careful handling. Store them in a soft bag to prevent any scratches or breakage, ensuring they remain safe and intact.
  • Cleaning: Maintain the luster of your gemstones by gently washing them with warm water and a mild, chemical-free soap. This simple care routine keeps them clean and sparkling.
  • Temperature Control: Protect your gemstones from extreme temperatures, which can cause damage. Avoid exposure to excessive heat or cold to preserve their natural beauty.

By following these guidelines, you can enjoy the timeless beauty of your gemstones, making them a lasting part of your jewelry collection.