At WOMUSE, your satisfaction and confidence in our jewelry are paramount. We are proud to offer a comprehensive 2-year warranty from the date of purchase, underscoring our commitment to quality and craftsmanship. Our warranty coverage ensures that we stand by our products, ready to address any issues related to the materials or craftsmanship of your jewelry.

We collaborate with leading manufacturers to deliver handcrafted, ethically sourced pieces designed for durability. The 2-year warranty reflects our confidence in the enduring quality of our creations. Please note, the warranty does not cover loss, everyday wear and tear (such as scratches, bent rings, or broken chains), misuse or improper storage, or alterations made by third parties not affiliated with WOMUSE.

For any warranty claims, please fill out our warranty request form available below. Our dedicated team will respond within 1-2 business days to provide further instructions:

• Warranty Request Form (English): [Here]

Important Considerations:

1. Items acquired through third-party vendors (excluding WOMUSE.com, WOMUSE stores, or pop-ups) are not eligible for our warranty. Please contact the original vendor for support.
2. We advise against having your WOMUSE jewelry serviced by external jewelers. Doing so voids the possibility of a refund or replacement, should an issue arise from such services. This includes resizing and all repair types.
3. To aid in our continuous improvement and maintain our quality standards, we may require the return of defective pieces for inspection and quality analysis.
4. Promotional items may not be covered under our standard warranty policy.

At WOMUSE, we are dedicated to providing an exceptional experience and ensuring the lasting beauty of your jewelry.

Please see the return guidelines listed below to see if purchased items are eligible for a return. We offer free 30-day returns for all customers. Shipping fees are non-refundable. Please note that a return shipping fee of $20 is charged for returns shipped from the EU and $30 for all other countries. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.

To qualify for a return:

• Items must be in their original condition without signs of wear or damage
• Items returned by mail must be in all original packaging (tags, box, and pouch included)
• No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.
• For Lab Grown Diamonds, the SCS certification must be included.

All below items are non-returnable:

• Engraved and monogrammed products
• Earrings used to pierce during a piercing appointment
• Gift cards

Have an account?

Great! Login and head over to your Womuse account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.

Don't have an account?

No worries! You can still create an account now using the same email address used to place the order and it will appear under "My Orders". Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours (48 hours) and if the order was packed on the weekend, it will be updated next available business day!

What does the status mean?

Processing

Your order has been handed over to our team to fulfil. If all items in your order are in-stock, typical processing time is 3-4 business days!

Shipped

Yay! Your order has been packed and is on the way to you. Kindly note that the tracking may take some time to be scanned into the courier's system to reflect any activity or movement.

Partial

Oh, looks like your order has a backorder or made-to-order piece! To ensure you can get started on enjoying your Womuse piece as early as possible, we've shipped the available pieces first (applies for US/Canada only)

As our team works hard to get your order dispatched as quickly as possible, we cannot guarantee we will be able to cancel or update your order upon request. Please reach out to our Customer Experience Team and we will do our best to support you.

For monogrammed and engraved pieces, once the order is placed, we are not able to cancel or update the order.

We offer 30-day exchanges for all customers. Please have your order confirmation email, order card, or gift receipt ready. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy.

1. Choose your favourite product, size, colour, quantity or any other option.
2. Then click on the "Add To Cart"  Button. You will be prompted in your cart page. Here you can view all your selected items as you want them. You can also leave a note about your order if you want to. 
3. Then click on the "Checkout"  button. 
4. Fill in all the required information in English.
5. Select the available shipping method. If your item has free shipping then you do not need to do anything. 
6. Select your preferred payment method and finish your payment.
7. Then click on the “Complete Order”  button. 

If you experience any issue in processing your order, do not hesitate to send us an email at support@womuse.com or call us at +1 (844) 910 21 80 and we will help you to complete your order.

The prices displayed on our site are tax-free in US Dollar, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country.

For further details of charges, please contact your local customs office. The recipient is the importer of record and must comply with all laws and regulations of the destination country, including ensuring lawful import of our merchandise. We are not responsible for orders which are confiscated by customs in destination countries.

We accept all major credit cards as well as payments made through PayPal.

All payment must be made in full before shipment.

To make a payment just click on either the "Continue to Checkout" or "PayPal Checkout" buttons in your shopping bag. After entering your contact details you’ll be redirected to the relevant payment platform.

Credit card users may pay with:

• Visa
• MasterCard
• American Express
• Discover

At Womuse, we understand that the security of your bank information is of utmost importance, and we take every measure to ensure it remains safe and protected when you place an order through our Shopify system. As an e-commerce platform, Shopify is committed to maintaining the highest level of security and data protection for both businesses and customers.

Here's how your bank information is safeguarded when you make a purchase with us through Shopify:

1. PCI DSS Compliance: Shopify is certified as a Level 1 PCI DSS compliant service provider. This means that Shopify adheres to the highest standards of security set forth by the Payment Card Industry Data Security Standard. Your bank information is encrypted and transmitted securely during the payment process, ensuring that it is protected from unauthorized access.
2. Secure Payment Gateways: Shopify integrates with industry-leading and trusted payment gateways, such as PayPal, Stripe, and others. These payment processors utilize advanced encryption and tokenization technologies to safeguard your payment details, making it virtually impossible for sensitive information to be compromised.
3. SSL Encryption: Shopify employs SSL (Secure Sockets Layer) encryption to secure the connection between your browser and the Shopify server. This encryption ensures that all data transmitted, including your bank information, remains encrypted and protected from potential interception by malicious parties.
4. Regular Security Audits: Shopify undergoes regular security audits and assessments to identify and address any vulnerabilities in its system. This proactive approach ensures that the platform remains up-to-date with the latest security protocols, providing a safe environment for transactions.
5. Limited Access: Access to your bank information on the Shopify platform is strictly restricted to authorized personnel who require it for order processing. Shopify's security protocols and access controls ensure that your data is treated with the utmost confidentiality.
6. Shopify's Security Expertise: As a widely-used e-commerce platform, Shopify's team consists of security experts who are dedicated to maintaining a secure infrastructure. Their expertise and vigilance in monitoring and mitigating potential risks add an extra layer of protection to your data.

Rest assured that when you place an order with Womuse through Shopify, your bank information is handled with the highest level of security. We are committed to providing a safe and trustworthy shopping experience for all our valued customers. If you have any further questions or concerns regarding the security of your bank information, please feel free to reach out to our customer support team. Your trust is essential to us, and we are here to ensure your peace of mind throughout your shopping journey.

After you complete your order, a confirmation email will be dispatched to the email address you provided at checkout. This email will include essential details about your purchase such as the list of items ordered, your order number, the delivery address, and the payment specifics. Should you not find this email in your inbox, we suggest checking your spam or junk mail folders as it might have been redirected there by mistake. In the event you are unable to locate the confirmation email, please do not hesitate to contact our customer support team at support@womuse.com for assistance with finding your order confirmation.

• Shipping timelines indicated below, are approximate. This does not include weekends, holidays or any unforeseeable delays with the courier (weather, volume, traffic, etc).
• Your order may be split if the estimated dispatch dates are more than 7 days apart (Canada and US only).
• The shipping fee is charged based on the subtotal before taxes and discounts, and is non-refundable.
• Deliveries outside of the US, Canada, Australia, United Kingdom and Germany may be subject to additional custom duties and service fees. Please note that Womuse does not have any control over them and cannot advise as to what the cost will be. For more information, please contact your local customs office.  Womuse is not able to reimburse you for duties and taxes paid upon delivery.

Shipping timelines indicated below do not include processing times for your order.

Standard UK Shipping: 

• 3 to 7 business days
• Order below £100 = £5 shipping fee
• Order £100 and above = FREE Shipping

Express UK Shipping: 

• 2 to 5 business days
• £15 Shipping fee

International Shipping: 

• For international orders, shipping fees are calculated at checkout based on your destination country. All prices and estimated delivery times will be clearly displayed according to your shipping address during the checkout process.

For customers outside United Kingdom, we also provide international shipping options. International shipping times may vary depending on your location and local customs clearance procedures. Generally, it takes between 3 to 9 business days for international orders

Have an account?

Great! Login and head over to your Womuse account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.

Don't have an account?

No worries! You can still create an account now using the same email address used to place the order and it will appear under "My Orders". Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours (48 hours) and if the order was packed on the weekend, it will be updated next available business day!

What does the status mean?

Processing

Your order has been handed over to our team to fulfil. If all items in your order are in-stock, typical processing time is 3-4 business days!

Shipped

Yay! Your order has been packed and is on the way to you. Kindly note that the tracking may take some time to be scanned into the courier's system to reflect any activity or movement.

Partial

Oh, looks like your order has a backorder or made-to-order piece! To ensure you can get started on enjoying your Womuse piece as early as possible, we've shipped the available pieces first (applies for US/Canada only)

As our team works hard to get your order dispatched as quickly as possible, we cannot guarantee we will be able to cancel or update your order upon request. Please reach out to our Customer Experience Team and we will do our best to support you.

For monogrammed and engraved pieces, once the order is placed, we are not able to cancel or update the order.

If your order is not processed by the estimated shipping date, our Customer Happiness team will contact you with an update within 24-48 hours (keep an eye on your inbox!). Keeping you informed is a top priority for us, and we appreciate your patience. As always, feel free to reach out to us at support@womuse.com or +1 844-910-2180

We ship to the following countries. Kindly note that we do not ship to PO boxes, parcel lockers, APO, FPO addresses, or freight forwarding companies.

North America

• Canada
• United States

Europe

• Austria
• Belgium
• Czech Republic
• Denmark
• Finland
• France
• Germany
• Ireland
• Italy
• Netherlands
• Norway
• Poland
• Portugal
• Spain
• Sweden
• Switzerland
• United Kingdom

Oceania:

• Australia
• New Zealand

Asia & Middle East:

• Hong Kong SAR China
• Israel
• Japan
• Malaysia
• Singapore
• South Korea
• United Arab Emirates

After placing the order, it will take 24 to 48 hours for us to fulfill your items (preparation from supplier, packaging, etc.). Once your item is fulfilled, you will receive the shipment details via email. It may take 3 to 4 weeks for you to receive your order. 

For defective/damaged items, you have 30 days from the delivery date to request for a replacement.

Please send us an email to support@womuse.com or you may call us at +1 (844) 910 21 80, we are here 7/24. If 30 days have gone by after your package has been delivered, unfortunately we will not be able to offer you a refund or exchange unless you have a lifetime warranty for the item.

We always make sure that the items go through quality control and are well-packed when we ship them. We truly understand that under unforeseen events, this issue may arise.

Don’t worry! Our aim is to make our customers happy with their purchase. You are covered with our 30 day refund and exchange policy. We can process a replacement at no additional cost. Please make sure to report the issue to support@womuse.com within 30 days upon delivery (based on the tracking page).

Send us a photo of the incorrect item, and we’d be glad to assist you throughout the process. You can also keep the product you initially received at no cost.

Please note your original shipping fee is not refundable and will be deducted from the refundable amount. Orders outside of Germany, Australia, Canada, UK, and US may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.

Return Shipping Fee

• Australia, Canada, UK, Germany and US - Free
• Europe - $20
• Other International Countries - $30

You can pay for your order using a variety of payment methods! Your payment method is charged at the time the order is placed, including for those items that are shipping later and/or made-to-order. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as possible.

Please note that once the order has been placed, we are unable to change the method of payment and/or currency.

1. Credit and Debit Visa Card

We currently accept the following credit cards: Visa, Mastercard, and American Express If you have a Womuse account, your default billing information will appear at checkout. Otherwise, you can manually enter the payment details at the time you place the order. Kindly note that depending on the restrictions on your card, the transaction may be declined by the bank.

Womuse reserves the right to detect and check the validity of the card used and may decline transactions depending on the result of these checks.

2. Paypal

Simply click the PayPal option during checkout where you will be asked to log into your PayPal account. Once the order is completed, you will be redirected to the Womuse site.

3. Shoppay

Buy now pay in installments using Shop Pay. Read their terms of service and privacy policy.

4. Womuse Digital and Physical Cards

You can choose to pay for all or part of your online order with Womuse gift cards. For a Physical Gift Card, simply enter the code shown on the back of the card by clicking “Apply a gift card” during step 3 of checkout. For a Digital Gift Card, you can enter the code at checkout.

The value of your gift card will be automatically deducted from the order. Should a balance be owed, you can use a credit card or PayPal. Kindly note that you can only use (1) one gift card per transaction. Gift card is only redeemable in the currency it was issued in. Womuse cannot be held responsible for lost, stolen, or misused gift cards. Gift cards cannot be replaced or redeemed for cash (except as required by law), even if lost or stolen.

You can check your balance in your Womuse profile. If you haven’t created one yet, go ahead and create one now. Sign in and select “Gift Card” in your profile, then enter the card number. Your remaining balance will be shown there. For full terms and conditions, click here!

5. Store Credit

To use store credit, simply sign in using your Womuse profile before placing the order and the amount will automatically deduct from the total. Womuse store credit does not expire and can be used at any time!

In case you have store credits issued in more than one currency, separate orders must be placed in each corresponding currency. Store credits are issued in the same currency as the original purchase, and we are unable to combine them into one currency.

For questions on returns and exchanges, please check here.

Please note Womuse cannot issue a refund to a method of payment that is different from the one used to place the order. Upon receiving your returned item at our warehouse, it will take up to 10-15 business days for the returns team to process and send you a return confirmation email.

1. Credit Card

From the day the return is processed by the returns team, depending on your bank, it will take around 5-10 business days for the fund to reappear on your end. Should you have cancelled your credit card or reissued a new one, the amount will be transferred by the bank.

2. Debit Visa Card

• Online purchases made with Debit Visa Card will be processed as a credit card, and will take around 5-10 business days for the refund amount to appear on your end.
• In-store purchase returns originally paid with Debit Visa Card must be processed in-store with the card present. The refund will be processed same day.

3. Paypal

Once a refund has been made back to your PayPal account, you will receive a notification from PayPal. It may take around 5-10 business days for you to see the fund on your bank account!

4. Shop Pay

For refunds processed for Shop Pay purchase, it can take about 14 business days for the funds to appear on your end. Shop Pay will update the total balance and any remaining payments are automatically adjusted. Any payments already made will be refunded back to the original payment method.

For further questions on your payments, you can reach Shop Pay’s Customer Service team directly! here

5. Womuse Digital and Physical Cards

Should you have purchased an item using a digital or physical gift card and later returned for a refund, we’ll issue the amount as a store credit to your Womuse account. If you have yet made an account, you can create one by clicking the SIGN IN button.

6. Store Credit

For orders purchased using store credit and later returned, the amount will be reissued as store credit to your account in the same currency. If you have not yet made an account , you can create one by clicking the SIGN IN button! Womuse is not able to issue store credit in a currency that is different from the original purchase.

Duties and Taxes

1. United States and Canada Duties are included. Taxes are applied at check-out according to the state/province of the shipping address.

2. Australia, United Kingdom and Germany Import taxes and duties are included in the product price and there are no additional charges upon delivery.

3. Other international shipments There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Womuse does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.

Foreign Transaction Fees

Womuse does not charge any additional fees other than the total amount owed for the order. Other fees would have been applied by your bank and are not under the control of Womuse. As we're based out of United Kingdom, banks in other countries may consider us a 'foreign company' and charge additional international fees on their own. We are not able to provide a refund for any foreign transaction fees.

Should you have confirmed that the charge was made on Womuse's end, please reach out to our customer happiness team at support@womuse.com with the details on the charges!

Simply enter the discount code by using the Add coupon code field found in cart!

A limit of one (1) discount may be applied to each order. If a second discount code is applied, our system will automatically select the better deal and the other discount will not be applied. Discount codes cannot be used in conjunction with free shipping discount codes, referral credit, referral codes or any other type of discount. Womuse has the right to hold and or cancel orders that use more than one discount code.

Kindly note that Womuse gift cards are excluded from all discounts.