Yes. WOMUSE offers a 2-year manufacturing warranty from the date your order is delivered.
This warranty reflects our commitment to quality, craftsmanship, and long-lasting jewellery.

Our warranty covers manufacturing defects, including:

• Faulty clasps or closures
• Loose stones caused by setting issues
  Structural faults related to craftsmanship

The warranty does not cover:

• Normal wear and tear
• Tarnishing or surface wear over time
• Accidental damage or impact
• Incorrect ring size selected at checkout
• Chemical damage (perfumes, lotions, cleaning products, etc.)
• Repairs, resizing, or alterations carried out by third parties
  
  To submit a warranty request, please contact support@womuse.com with your order number and clear photos of the issue. Our team will respond within 1–2 business days with next steps.
  
  For full details, exclusions, and important care guidance, please refer to our Warranty Policy page.

We want you to love your jewellery. If for any reason you’re not satisfied, eligible items may be returned within 30 days of delivery.

Please note:

• The return window starts from the date the shipment is delivered or collected
• Original shipping fees are non-refundable
• Buyers are responsible for return shipping costs, as well as any customs duties or import fees that may apply

To qualify for a return:

• Items must be unworn, unused, and in their original condition
• All original packaging must be included (tags, box, and pouch)
• Sets must be returned in full. Individual items from a set cannot be returned separately
• For Lab Grown Diamond items, the SCS certification must be included

If an item is returned with signs of wear, damage, or missing components, we reserve the right to refuse the return or deduct a loss-in-value amount.

Non-returnable items:

• Made-to-order or personalised items, including custom ring sizes
• Archive Sale / Final Sale items
• Engraved or monogrammed products
• Earrings used for piercing
• Gift cards

Made-to-order pieces are crafted specifically for you and therefore cannot be returned or refunded unless a manufacturing defect is confirmed under our warranty policy.

For return instructions, please contact support@womuse.com with your order number.

Have an account?

Great! Login and head over to your Womuse account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.

Don't have an account?

No worries! You can still create an account now using the same email address used to place the order and it will appear under "My Orders". Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours (48 hours) and if the order was packed on the weekend, it will be updated next available business day!

What does the status mean?

Processing

Your order has been handed over to our team to fulfil. If all items in your order are in-stock, typical processing time is 3-4 business days!

Shipped

Yay! Your order has been packed and is on the way to you. Kindly note that the tracking may take some time to be scanned into the courier's system to reflect any activity or movement.

Partial

Oh, looks like your order has a backorder or made-to-order piece! To ensure you can get started on enjoying your Womuse piece as early as possible, we've shipped the available pieces first (applies for US/Canada only)

We do our very best to process orders quickly so your piece reaches you as soon as possible. Because of this, changes are only possible in limited circumstances.

In-stock items

• Orders may be cancelled or updated only if they have not yet been dispatched.
• Once an order has shipped, we’re unable to make changes or cancellations.

Made-to-order items

• Made-to-order pieces are crafted specifically for you.
• Orders may be cancelled or updated only if production has not yet started in our workshop.
• Once crafting begins, the order cannot be cancelled, changed, or refunded for size or preference.

Engraved or personalised items

• Once placed, engraved or personalised orders cannot be cancelled or updated.

If you need to request a change, please contact our Customer Experience Team as soon as possible at support@womuse.com, and we’ll do our best to assist before production or dispatch begins.

We offer 30-day exchanges for all customers. Please have your order confirmation email, order card, or gift receipt ready. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy.

From time to time, WOMUSE may include a complimentary gift with eligible orders as a thank-you.

Complimentary gifts are subject to availability and order eligibility, and are not guaranteed.

For full details, please see our Complimentary Gift Policy.

1. Choose your favourite product, size, colour, quantity or any other option.
2. Then click on the "Add To Cart"  Button. You will be prompted in your cart page. Here you can view all your selected items as you want them. You can also leave a note about your order if you want to. 
3. Then click on the "Checkout"  button. 
4. Fill in all the required information in English.
5. Select the available shipping method. If your item has free shipping then you do not need to do anything. 
6. Select your preferred payment method and finish your payment.
7. Then click on the “Complete Order”  button. 

If you experience any issue in processing your order, do not hesitate to send us an email at support@womuse.com or call us at +1 (844) 910 21 80 and we will help you to complete your order.

The prices displayed on our site are tax-free in US Dollar, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country.

For further details of charges, please contact your local customs office. The recipient is the importer of record and must comply with all laws and regulations of the destination country, including ensuring lawful import of our merchandise. We are not responsible for orders which are confiscated by customs in destination countries.

We accept all major credit cards as well as payments made through PayPal.

All payment must be made in full before shipment.

To make a payment just click on either the "Continue to Checkout" or "PayPal Checkout" buttons in your shopping bag. After entering your contact details you’ll be redirected to the relevant payment platform.

Credit card users may pay with:

• Visa
• MasterCard
• American Express
• Discover

At Womuse, we understand that the security of your bank information is of utmost importance, and we take every measure to ensure it remains safe and protected when you place an order through our Shopify system. As an e-commerce platform, Shopify is committed to maintaining the highest level of security and data protection for both businesses and customers.

Here's how your bank information is safeguarded when you make a purchase with us through Shopify:

1. PCI DSS Compliance: Shopify is certified as a Level 1 PCI DSS compliant service provider. This means that Shopify adheres to the highest standards of security set forth by the Payment Card Industry Data Security Standard. Your bank information is encrypted and transmitted securely during the payment process, ensuring that it is protected from unauthorized access.
2. Secure Payment Gateways: Shopify integrates with industry-leading and trusted payment gateways, such as PayPal, Stripe, and others. These payment processors utilize advanced encryption and tokenization technologies to safeguard your payment details, making it virtually impossible for sensitive information to be compromised.
3. SSL Encryption: Shopify employs SSL (Secure Sockets Layer) encryption to secure the connection between your browser and the Shopify server. This encryption ensures that all data transmitted, including your bank information, remains encrypted and protected from potential interception by malicious parties.
4. Regular Security Audits: Shopify undergoes regular security audits and assessments to identify and address any vulnerabilities in its system. This proactive approach ensures that the platform remains up-to-date with the latest security protocols, providing a safe environment for transactions.
5. Limited Access: Access to your bank information on the Shopify platform is strictly restricted to authorized personnel who require it for order processing. Shopify's security protocols and access controls ensure that your data is treated with the utmost confidentiality.
6. Shopify's Security Expertise: As a widely-used e-commerce platform, Shopify's team consists of security experts who are dedicated to maintaining a secure infrastructure. Their expertise and vigilance in monitoring and mitigating potential risks add an extra layer of protection to your data.

Rest assured that when you place an order with Womuse through Shopify, your bank information is handled with the highest level of security. We are committed to providing a safe and trustworthy shopping experience for all our valued customers. If you have any further questions or concerns regarding the security of your bank information, please feel free to reach out to our customer support team. Your trust is essential to us, and we are here to ensure your peace of mind throughout your shopping journey.

After you complete your order, a confirmation email will be dispatched to the email address you provided at checkout. This email will include essential details about your purchase such as the list of items ordered, your order number, the delivery address, and the payment specifics. Should you not find this email in your inbox, we suggest checking your spam or junk mail folders as it might have been redirected there by mistake. In the event you are unable to locate the confirmation email, please do not hesitate to contact our customer support team at support@womuse.com for assistance with finding your order confirmation.

• Shipping timelines indicated below, are approximate. This does not include weekends, holidays or any unforeseeable delays with the courier (weather, volume, traffic, etc).
• Your order may be split if the estimated dispatch dates are more than 7 days apart (Canada and US only).
• The shipping fee is charged based on the subtotal before taxes and discounts, and is non-refundable.
• Deliveries outside of the US, Canada, Australia, United Kingdom and Germany may be subject to additional custom duties and service fees. Please note that Womuse does not have any control over them and cannot advise as to what the cost will be. For more information, please contact your local customs office.  Womuse is not able to reimburse you for duties and taxes paid upon delivery.

Shipping timelines indicated below do not include processing times for your order.

Standard UK Shipping: 

• 3 to 7 business days
• Order below £100 = £5 shipping fee
• Order £100 and above = FREE Shipping

Express UK Shipping: 

• 2 to 5 business days
• £15 Shipping fee

International Shipping: 

• For international orders, shipping fees are calculated at checkout based on your destination country. All prices and estimated delivery times will be clearly displayed according to your shipping address during the checkout process.

For customers outside United Kingdom, we also provide international shipping options. International shipping times may vary depending on your location and local customs clearance procedures. Generally, it takes between 3 to 9 business days for international orders

We ship to the following countries. Kindly note that we do not ship to PO boxes, parcel lockers, APO, FPO addresses, or freight forwarding companies.

North America

• Canada
• United States

Europe

• Austria
• Belgium
• Czech Republic
• Denmark
• Finland
• France
• Germany
• Ireland
• Italy
• Netherlands
• Norway
• Poland
• Portugal
• Spain
• Sweden
• Switzerland
• United Kingdom

Oceania:

• Australia
• New Zealand

Asia & Middle East:

• Hong Kong SAR China
• Israel
• Japan
• Malaysia
• Singapore
• South Korea
• United Arab Emirates

Processing time depends on whether your item is in stock or made to order.

In-stock items

In-stock items are typically prepared and dispatched within 24–48 business hours after the order is placed.

Made-to-order items

Made-to-order pieces are crafted specifically for you in our workshop. Because production depends on current workshop workload and craftsmanship requirements, we’re unable to guarantee a fixed processing timeline. Once your piece is completed, it will be dispatched immediately and you’ll receive shipping confirmation and tracking details by email.

Please note that processing time is separate from delivery time.

Have an account?

Great! Login and head over to your Womuse account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.

Don't have an account?

No worries! You can still create an account now using the same email address used to place the order and it will appear under "My Orders". Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours (48 hours) and if the order was packed on the weekend, it will be updated next available business day!

What does the status mean?

Processing

Your order has been handed over to our team to fulfil. If all items in your order are in-stock, typical processing time is 3-4 business days!

Shipped

Yay! Your order has been packed and is on the way to you. Kindly note that the tracking may take some time to be scanned into the courier's system to reflect any activity or movement.

Partial

Oh, looks like your order has a backorder or made-to-order piece! To ensure you can get started on enjoying your Womuse piece as early as possible, we've shipped the available pieces first (applies for US/Canada only)

We do our very best to process orders quickly so your piece reaches you as soon as possible. Because of this, changes are only possible in limited circumstances.

In-stock items

• Orders may be cancelled or updated only if they have not yet been dispatched.
• Once an order has shipped, we’re unable to make changes or cancellations.

Made-to-order items

• Made-to-order pieces are crafted specifically for you.
• Orders may be cancelled or updated only if production has not yet started in our workshop.
• Once crafting begins, the order cannot be cancelled, changed, or refunded for size or preference.

Engraved or personalised items

• Once placed, engraved or personalised orders cannot be cancelled or updated.

If you need to request a change, please contact our Customer Experience Team as soon as possible at support@womuse.com, and we’ll do our best to assist before production or dispatch begins.

Once your order has been dispatched, it is handed over to our delivery partner for transit.

At this stage:

• Delivery progress
• Estimated delivery times
• Address changes
• Delivery rescheduling

are managed directly by the courier.

We recommend contacting the courier using the tracking link provided in your dispatch email for the most accurate and up-to-date information.

We are always happy to assist where possible. However, please note that couriers often restrict what senders can change once an order is in transit.

This means:

• We may not be able to reschedule deliveries
• We may not be able to change delivery addresses
• We may have limited visibility beyond what is shown in tracking

That said, if an issue arises, please contact support@womuse.com and we will do our best to support you.

If your tracking shows a delay, we recommend contacting the courier first, as they are best placed to provide updates.

If your order appears lost or has not moved for an extended period, please contact us and we will open an investigation with the courier where appropriate.

If your jewellery arrives damaged or with a manufacturing defect, please contact us immediately upon delivery at support@womuse.com, including your order number and clear photos.

Claims must be raised within 30 days of delivery. After this period, we are unable to offer a refund or exchange unless the item is covered under our warranty.

Manufacturing defects are covered under our 2-year warranty. Damage caused by wear and tear, impact, chemical exposure, incorrect sizing, or third-party repairs is not covered.

In some cases, we may request the item be returned for inspection to maintain our quality standards.

While every order is carefully checked and securely packed, we understand that rare errors can occur.

If you receive an incorrect item, please contact support@womuse.com within 30 days of delivery, including your order number and a clear photo of the item received. Based on the tracking confirmation, our team will promptly review the case.

We will arrange a replacement at no additional cost and guide you through the next steps to ensure this is resolved smoothly. In some cases, you may be asked to keep the item you received.

Your satisfaction matters to us, and we’re here to make this right.

Return shipping costs are the responsibility of the buyer. This includes any applicable customs duties or import fees. Items must be returned in their original condition and packaging.

Original shipping fees are non-refundable.

Yes. The following items are final sale:

• Engraved or personalised items
• Earrings used during a piercing appointment
• Gift cards
• Archive Collection items
• Made-to-order items once production has begun

Manufacturing defects remain covered under our warranty.

You can pay for your order using a variety of payment methods! Your payment method is charged at the time the order is placed, including for those items that are shipping later and/or made-to-order. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as possible.

Please note that once the order has been placed, we are unable to change the method of payment and/or currency.

1. Credit and Debit Visa Card

We currently accept the following credit cards: Visa, Mastercard, and American Express If you have a Womuse account, your default billing information will appear at checkout. Otherwise, you can manually enter the payment details at the time you place the order. Kindly note that depending on the restrictions on your card, the transaction may be declined by the bank.

Womuse reserves the right to detect and check the validity of the card used and may decline transactions depending on the result of these checks.

2. Paypal

Simply click the PayPal option during checkout where you will be asked to log into your PayPal account. Once the order is completed, you will be redirected to the Womuse site.

3. Shoppay

Buy now pay in installments using Shop Pay. Read their terms of service and privacy policy.

4. Womuse Digital and Physical Cards

You can choose to pay for all or part of your online order with Womuse gift cards. For a Physical Gift Card, simply enter the code shown on the back of the card by clicking “Apply a gift card” during step 3 of checkout. For a Digital Gift Card, you can enter the code at checkout.

The value of your gift card will be automatically deducted from the order. Should a balance be owed, you can use a credit card or PayPal. Kindly note that you can only use (1) one gift card per transaction. Gift card is only redeemable in the currency it was issued in. Womuse cannot be held responsible for lost, stolen, or misused gift cards. Gift cards cannot be replaced or redeemed for cash (except as required by law), even if lost or stolen.

You can check your balance in your Womuse profile. If you haven’t created one yet, go ahead and create one now. Sign in and select “Gift Card” in your profile, then enter the card number. Your remaining balance will be shown there. For full terms and conditions, click here!

5. Store Credit

To use store credit, simply sign in using your Womuse profile before placing the order and the amount will automatically deduct from the total. Womuse store credit does not expire and can be used at any time!

In case you have store credits issued in more than one currency, separate orders must be placed in each corresponding currency. Store credits are issued in the same currency as the original purchase, and we are unable to combine them into one currency.

For questions on returns and exchanges, please check here.

Please note Womuse cannot issue a refund to a method of payment that is different from the one used to place the order. Upon receiving your returned item at our warehouse, it will take up to 10-15 business days for the returns team to process and send you a return confirmation email.

1. Credit Card

From the day the return is processed by the returns team, depending on your bank, it will take around 5-10 business days for the fund to reappear on your end. Should you have cancelled your credit card or reissued a new one, the amount will be transferred by the bank.

2. Debit Visa Card

• Online purchases made with Debit Visa Card will be processed as a credit card, and will take around 5-10 business days for the refund amount to appear on your end.
• In-store purchase returns originally paid with Debit Visa Card must be processed in-store with the card present. The refund will be processed same day.

3. Paypal

Once a refund has been made back to your PayPal account, you will receive a notification from PayPal. It may take around 5-10 business days for you to see the fund on your bank account!

4. Shop Pay

For refunds processed for Shop Pay purchase, it can take about 14 business days for the funds to appear on your end. Shop Pay will update the total balance and any remaining payments are automatically adjusted. Any payments already made will be refunded back to the original payment method.

For further questions on your payments, you can reach Shop Pay’s Customer Service team directly! here

5. Womuse Digital and Physical Cards

Should you have purchased an item using a digital or physical gift card and later returned for a refund, we’ll issue the amount as a store credit to your Womuse account. If you have yet made an account, you can create one by clicking the SIGN IN button.

6. Store Credit

For orders purchased using store credit and later returned, the amount will be reissued as store credit to your account in the same currency. If you have not yet made an account , you can create one by clicking the SIGN IN button! Womuse is not able to issue store credit in a currency that is different from the original purchase.

Where your order ships from

• In-stock items are shipped from London, United Kingdom.
• Made-to-order items are handcrafted in our workshop in Cappadocia, Türkiye, then shipped internationally to you.

Duties, taxes, and customs fees

While we do everything reasonably possible to minimise additional costs for our customers, we cannot guarantee that customs duties, import taxes, or handling fees will not be applied, especially for international shipments.

These fees are determined solely by local customs authorities in the destination country and are outside of WOMUSE’s control. With ongoing global regulatory and political changes, customs policies may vary or change without notice.

Some customers may experience no additional charges, while others may be asked to pay duties or fees upon delivery. Unfortunately, if such charges occur, they are the responsibility of the buyer and cannot be reimbursed by WOMUSE, even if the order is returned.

For the most accurate information, we recommend contacting your local customs office before placing an order.

Foreign transaction fees

WOMUSE does not charge any fees beyond the total shown at checkout. However, as we are a UK-based company, your bank may apply foreign transaction or international processing fees. These are set by your bank and are not refundable by WOMUSE.

If you believe a charge was applied incorrectly by us, please contact support@womuse.com, and we will gladly review it for you.

Simply enter the discount code by using the Add coupon code field found in cart!

A limit of one (1) discount may be applied to each order. If a second discount code is applied, our system will automatically select the better deal and the other discount will not be applied. Discount codes cannot be used in conjunction with free shipping discount codes, referral credit, referral codes or any other type of discount. Womuse has the right to hold and or cancel orders that use more than one discount code.

Kindly note that Womuse gift cards are excluded from all discounts.